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Live Goats Milk Kefir Grains to make kefir milk drink
- UKAS Lab tested
- We guarantee that your culture will work
- Lifetime supply of Culture- If you take care of your grains you will never need to purchase them again.
- We are a food registered company
- All of our food handlers hold at least level 2 food hygiene certificates
- We have a full food safety programme in place (Haccp plan)
- Daily Ph tests are carried out on our cultures
- All live cultures are ready to to ferment as soon as they arrive
- All cultures are picked and packed to order daily
- All packaging is food grade and heat sealed
- Full paper instructions are provided with every culture (not just online) but we also provide access to our online instructions and tutorial videos
- Full customer support- We are here to help and for as long as you need us. When you buy one of our cultures one of our Culture experts is available to via email or telephone or in person to help you with your brew. You can come back to us at any point for help. We will do everything we can to help you happily make wonderful milk kefir.
Kefir is a living culture, a complex symbiosis of microflora that naturally form grains or cauliflower-like structures (sometimes called plants) in the milk. So far more than 50 strains of bacteria and yeasts have been found in milk kefir worlwide. European kefir typically contains over 20 different bacterial strains. As the culture ferments the milk these structures grow, creating new grains in the process. Real kefir from live culture is an endlessly self-propagating process
You will receive a sachet containing 5g of grains in liquid (to keep them safe on their journey to you) This liquid is provided to keep the grains alive and healthy on their journey to you. 5g will brew you 250ml every 24-48 hours and you can brew more once they grow.
Once received all Live kefir grains require settling as they adjust to there new environment (they are very temperature sensitive) this takes between 3-5 brews. Once settled they will make yummy kefir everyday. The grains grow VERY quickly so you can quickly increase the volume you brew if desired as your grains naturally grow and replicate themselves, although it may not seem like you get much the grains pack a powerful punch and having too many grains when you start brewing is not helpful. You will receive access to our online resources including instructions, videos and our blog with helpful hints and tips and full email support. We do not just send you the grains and leave you to get on with it, we are here to help you begin your brewing journey.
If you are looking to order grains and have them sent internationally then please order dehydrated grains.
Our grains are guaranteed to work so if you have any problems or issues just get in touch [email protected] (pop the grains in some milk in the fridge covered in some cling film in the mean time, please do not throw them away).
Want to know more about our milk kefir grains? Click here.....
GUARANTEED SAFE CHECKOUT
24 Hours Cancellation
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
30 Days Returns & Exchanges Policy
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
Refund Process & Return conditions:
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Make sure your item meets all our return conditions :
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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