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When you buy one of our cultures one of our Culture experts is available to via email or telephone or in person to help you with your brew. You can come back to us at any point for help. We will do everything we can to help you happily make wonderful milk kefir.\\n\\n\\n\\nPlease do remember that the grains do grow very quickly.\\n\\n Kefir is a living culture, a complex symbiosis of more than 30 microflora that form grains or cauliflower-like structures (sometimes called plants) in the milk. As the culture ferments the milk these structures grow, creating new grains in the process. Real kefir from live culture is an endlessly self-propagating process. \\nEach Sachet of grains contains two measured teaspoon (10g) of grains sent in liquid (to protect them in the post). Each teaspoon will brew up to 500ml per brew but will also grow very quickly.\\u00a0\\n\\n\\u00a0\\nOur grains are guaranteed to work so if you have any problems or issues just get in touch [email protected]\\u00a0\\ufeff(pop the grains in some milk in the fridge covered in some cling film in the mean time, please do not throw them away).\\u00a0\\nWant to know more about our milk kefir grains? 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This store has earned the following certifications.
Kefir is a living culture, a complex symbiosis of more than 30 microflora that form grains or cauliflower-like structures (sometimes called plants) in the milk. As the culture ferments the milk these structures grow, creating new grains in the process. Real kefir from live culture is an endlessly self-propagating process.
Each Sachet of grains contains two measured teaspoon (10g) of grains sent in liquid (to protect them in the post). Each teaspoon will brew up to 500ml per brew but will also grow very quickly.
Our grains are guaranteed to work so if you have any problems or issues just get in touch info@happykombucha.co.uk (pop the grains in some milk in the fridge covered in some cling film in the mean time, please do not throw them away).
Want to know more about our milk kefir grains? Click here.....
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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