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What’s the Difference Between Dehydrated and Live Grains?
Dehydrated Kefir Grains are grains that have become dormant after being dried. Dried grains can take several batches before becoming fully active and able to grow (The kefir that is produced is considered drinkable after a couple of brews). Dried grains can travel further distances with less risk. If you are ordering to an international destinations then please order these grains. You can also store these grains if you aren't ready to use them right away.
Dehydrated grains are perfect as a back up to your normal brewing grains. Dehydrated grains that are stored in a cool dry place will generally still be viable for around 1 year.
Other than that the grains are exactly the same. Your Kefir grains will be dehydrated for your order, we do not dehydrate and store grains so you know that your grains are freshly dehydrated. You will receive full instructions on how to re-hydrate your grains as well as the normal brewing instructions.
You will receive enough grains to brew around 500ml of kefir straight away and given optimal growing conditions your grains will grow enabling you to brew more and more (generally takes around 10 days or more for the grains to start reproducing) If you care for your grains you should have grains for life. You will receive one measured teaspoon of grains before dehydration.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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